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Logistics customer support plays a vital role in ensuring that customers receive their products and services on time and in the best possible condition. It starts with communicating effectively with customers, understanding their needs, and identifying potential issues. Logistics companies are expected to provide real-time response to customers’ queries, from order tracking and scheduling to delivery updates. The key is to establish an excellent customer relationship by being proactive, responsive, and keeping promises – while minimizing risks and maximizing quality at every touch-point of the supply chain. Effective communication, transparency in transactions, professional support staff who understand freight forwarding regulations are also integral elements of successful logistics customer support. A logistics company that exercises these principles will ensure happy customers who turn into loyal long-term business partners.
Tons of air freight annually